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SAP Education SolutionsFor all your SAP Learning needs

October 2013 https://training.sap.com

Leading in an era of real-time engagement

Training, software, and end user services

We're living in a rapidly changing world. To win in the future, organizations must continually adapt and relentlessly innovate. We’d like to tell how SAP Education is reinventing itself.

Welcome to the first edition of "SAP Education Solutions." As technology continues to change the way we do business, not to mention the way we educate and communicate, we’re using this first issue to reintroduce you to SAP Education, and to show you how our team is transforming itself to serve you better.

We’re in the midst of an era of real-time engagement in which intelligence is embedded everywhere, most notably in our mobile devices. To help you prosper in this new era, SAP continues to invest in applications, analytics, mobile, cloud, and database technologies. These investments are having a dramatic impact on our customers worldwide.

But despite the excitement about technological innovation, SAP hasn’t forgotten that innovation wouldn’t happen without our people. And that brings me to SAP Education. If there's one thing I'd like you to know about us, it's that we're a team of talented people who are dedicated to helping you find new and creative ways to enable your organizations to run better.

In this magazine, the people of SAP Education – our instructors, consultants, partners, and executives – tell the story of our ongoing reinvention from their own perspectives. First, Lori Williams takes you on a familiar but highly enlightening Learning Journey that shows how our solutions have evolved to help you in all phases of your SAP life cycle (page 4). You’ll also hear from two of our consultants. Claudia Mandelli offers a first-hand account of how we’re helping customers blend traditional learning methods with modern technology to create new learning models (page 12), and Julie Williamson-Wright describes services to help you sustain your training and support infrastructure long after the excitement of go-live subsides (page 13).

We're also excited to share accounts from two of our long-time partners. Linda Lamppert of GP Strategies explains how our 2013 Best Practices Award winner, GE Industrial Solutions, developed an innovative end user training approach for its business in China (page 7). And Malcolm Poulin of ANCILE Solutions offers his insightful take on microlearning (page 5).

If you’re on the leading edge of SAP HANA, you'll want to read SAP instructor Jo Ann Swartek's description of a new hands-on SAP modeling course, and learn about our new HANA SPS06 course offerings (page 11). You’ll also find valuable information about SAP E-Academies, the SAP Student Academy program, and SAP Learning Hub. Lastly, don’t miss the invitation to our 2013 Virtual Symposium, the Learning Revolution!

Speaking of invitations, please join us at SAP TechEd 2013 Las Vegas, October 21-25. You’ll meet the people of SAP Education and see first-hand how we can help you lead in this era of real-time engagement. I look forward to seeing you there.

Sincerely,
Dave Osborne
Head of SAP Education, Americas

Table of Contents

Introducing SAP Education...One More Time

Think you know all there is to know about SAP Education? Get ready for a surprise. Join us on a Learning Journey to explore the many ways we can help you prepare your people and transform your business.

When you invest in an SAP solution, you start a journey to transform your business.  Over time, this transformation will impact every corner of your organization – your people, your processes, and your technology. For SAP Education, it’s all about the people side of the equation. We deliver training, software, and services that enable your people – individually and as an organization – to embrace your transformative journey and drive business results.

Enabling your people, and keeping them in the know is an ongoing journey that starts in the earliest phases of a project and continues long after go-live. Think of it as a “learning journey” that takes its sign posts from SAP’s ASAP project methodology.  The phases of ASAP - Project Preparation, Blueprint, Realization, Final Preparation, Go-Live, and Run SAP – guide you from the conception of an SAP solution, to design, building, go-live, and finally day-to-day operations and support.

Lori Williams explains how SAP Education can support you along this path – your organization’s own Learning Journey – to transform your business and achieve your objectives.

Read More

Microlearning: Ensuring Workforce Alignment, Enablement, and Performance

Your workforce is your most valuable asset and greatest competitive differentiator. But are you investing wisely in the way you train your employees?  Do you have the ability to keep them informed about day-to-day changes in your business? Microlearning offers some compelling opportunities.

In this article, Malcolm Poulin of ANCILE Solutions, an SAP Education partner, explains microlearning and how it can be used to ensure workforce alignment, enablement, and performance. He also introduces ANCILE uAlign, a new application in the cloud that enables the strategy needed to ensure employees are compliant, knowledgeable, and productive.

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SAP Education Software Solutions: Accelerate Learning, Elevate Performance

Today, training teams rely more and more on software and technology to balance the training requirements of their organizations against tight schedules and shrinking budgets. SAP Education offers a comprehensive portfolio of training, communication, and performance software to help your workers excel. This includes:

  • SAP Workforce Performance Builder
  • SAP Knowledge Acceleration 
  • SAP User Experience Management
  • SAP Learning Solution
  • SAP Enterprise Learning
  • SAP Learning Assistant mobile app for iPad and Windows 8
  • SAP Learning Solution, option for the extended learning community
  • SAP Learn Now mobile learning app for iPad and Android
  • SAP Productivity Pak
  • ANCILE uAlign

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Got Mobile Users?

Here's a way to help them learn

Does your company support learning on mobile devices? Do you need to create training materials for mobile applications? Do you have a next generation workforce that prefers not to use, or doesn't have access to, a PC? If you answered yes to any of these questions, SAP Workforce Performance Builder can help.

With SAP Workforce Performance Builder, you can easily create training and support materials for your mobile learners:

  • Create materials once, and then publish to a variety of outputs that can be viewed and used on mobile devices.
  • Create training materials from your mobile device – for example, from a mobile application – and publish the output to any platform, including mobile devices.
  • Create Quick Reader (QR) codes that enable users to view relevant training and support material simply by scanning the code with their mobile device.

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No Ordinary Global SAP Implementation

As the GE Industrial Solutions team accepted the 2013 SAP Education Best Practices award at SAPPHIRE NOW Orlando, another person close to the project had reason to celebrate. Linda Lamppert, a Senior Consultant for SAP Education services partner GP Strategies, has worked closely with GE Industrial Solutions on Project Torque for the past two years. In this article about her work with GE, she describes the challenges faced by the GE team in developing end user training for its global implementation in China. She also highlights the practical and innovative solutions the team developed to address these challenges.

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GE Industrial Solutions Wins the 2013 SAP Education Best Practices Award

GE Industrial Solutions is this year’s winner of the SAP Education Best Practices Award, presented at SAPPHIRE NOW Orlando 2013. GE was recognized for creating a world-class end user solution to support Project Torque, GE's global phased SAP implementation. The project started in China and will, over time, cover six value streams and nine core SAP modules, and it will impact 5,000 employees speaking 12 languages in 60 countries. GE was honored for the end user solution developed for China.

At left, Linda Lamppert of GP Strategies, and Tobi Anderson, PMO and training manager for GE Industrial Solutions display the 2013 SAP Education Best Practices Award.

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Developing innovative training solutions for your global implementation

Every global implementation presents unique challenges for the training team.  Based on her experience as a consultant on many SAP projects, Linda Lamppert offers these recommendations to help you identify pragmatic and innovative solutions to address your training requirements:

  • Focus your solution on performance outcomes for your end users.
  • Identify the single element of the solution that will help end users.
  • Leverage technology to streamline development and delivery of your solution.
  • Know what resources – financial and other – you need to deliver and maintain the solution.

Click Read More for details.

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SAP E-Academies: Expand Your Expertise. Prepare for certification.

You’ve worked hard to build your expertise in specific areas of SAP applications and technology.  Now, you want to go to the next level, to expand your knowledge and open up new career opportunities.  Have you considered an SAP E-Academy program that can ultimately prepare you for certification in your chosen areas of expertise?

SAP E-Academies are self-paced programs that provide convenient, cost-effective and comprehensive training.  Each e-academy is an e-learning bundle representing the content you would receive in an SAP Education classroom-based curriculum.  By enrolling in an SAP E-Academy program, you receive between one and five months access to a self-paced learning environment, which enables you to build your expertise in specific SAP solution areas and also prepare for a certification exam.

Read MoreAdditional Info

Spotlight on E-Academies for SAP HANA, mobility, and business intelligence

SAP customers and consultants need to expand their expertise in today’s hot new SAP technologies. To give you the opportunity to get the training you need at your own pace, SAP Education offers e-academies for SAP HANA, Sybase Unwired Platform, and the SAP BusinessObjects Business Intelligence suite, including:

This article provides additional information about each of these SAP E-Academy programs.

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SAP Learning Hub: Tune Up Your Skills. Find Answers Quickly.

For years we've talked about just in time, on-demand learning. The employees in your SAP Center of Excellence and IT organization would be prime audiences, because they're always looking to stay current on SAP technology, or they're trying to find quick answers to address technical challenges.

Now there's a just in time information source that can help them. SAP Learning Hub enables the employees in your SAP Center of Excellence and IT organization to tune their skills or find information quickly, without requiring your business to develop, run, and support a full-blown education curriculum. It provides immediate access to the latest training materials for all SAP solutions.

Want to try it out for yourself? Visit our Training and Certification Shop:  U.S.  |  Canada

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Stretch your training budget with the SAP Preferred Card

Like a debit card, the SAP Preferred Card gives you the flexibility to book training by deducting payments from an initial pre-paid amount established for your card. This saves time and administrative costs associated with purchase order creation, tracking, and settlement. And when you prepay, SAP Education gives you greater purchasing power by providing premiums - up to 22% more for your dollar.

You can use the SAP Preferred Card for any SAP Training courses offered in the country of purchase that are listed on the SAP Education website. The card is also valid for customer-specific training, SAP Education virtual classroom sessions, SAP Education online learning products, and SAP Academy classes. (ANCILE, RWD, or SAP Knowledge Acceleration software are excluded.)

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SAP Certification

Open new opportunities in a tight market

By adding a new SAP certification or enhancing an existing certification, you prove to potential employers or customers that you are qualified to optimize SAP software to improve an organization’s business performance.

Those who hold SAP certification have obtained their skills through rigorous study and direct experience, and have completed a demanding series of certification exams. When you are certified by SAP, you join a distinguished community of more than 350,000 experts who are recognized throughout the business world.

Let SAP certification advance your career by proving conclusively that you have the knowledge and skills to effectively implement and operate SAP solutions. For information, ask your SAP Education Enablement Executive, or call the SAP Education Customer Interaction Center at 1-888-777-1727.

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SAP's Student Academy Program

Adding value, enabling student success

The SAP Student Academy program helps higher educational institutions keep pace with changing marketplace demand while expanding career opportunities for their students. The program offers access to SAP Education e-learning content that enables students to expand their knowledge of SAP and build marketable skills at their own pace. Because it can be combined with current SAP curriculum, or offered as standalone training, the program provides options for institutions.

SAP Student Academy is a joint offering from SAP Education and the SAP University Alliances program, and it is open to any SAP University Alliance School. If your institution would like to join this program, please contact Kyle Frankel at kyle.frankel@sap.com.

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SAP Education Runs SAP HANA SPS06

Updated SAP HANA courses available now

SAP Education's latest SAP HANA training offerings feature updated content for SAP HANA Service Pack 6 (SPS06) and more delivery options, including classroom, virtual, and online learning.

HA100 – SAP HANA – Introduction (2 days)
Schedule and description: 
U.S. | Canada

HA150 – SQL Basics for SAP HANA (2 days)
Schedule and description: 
U.S. | Canada

HA200 – SAP HANA – Installation & Operations (5 days)
Schedule and description: 
U.S. | Canada

HA300 – SAP HANA – Implementation & Modeling (3 days)
Schedule and description: 
U.S. | Canada

HA350 – SAP HANA – Data Provisioning (2 days)
Schedule and description: 
U.S. | Canada

HA360 – SAP HANA Hands-on Lab (2 days)
Schedule and description: 
U.S. | Canada

HA400 – ABAP Programming for SAP HANA (3 days)
Schedule and description: 
U.S. | Canada

HA900 – SAP HANA Live (2 days)
Schedule and description: 
U.S. | Canada

Read MoreAdditional Info

Expand Your SAP HANA Modeling Skills with HA360 Hands-On Lab

If you’ve completed the foundation training and have experience building SAP HANA models, SAP Education is offering a newly updated, advanced course for SAP HANA modelers and developers. SAP HANA – Hands-on Lab (HA360) is a two-day instructor-led class followed by five days of access to the training system that provides valuable hands-on SAP HANA modeling experience with large data sets.

HA360 was introduced earlier this year to rave reviews! One reason is the innovative approach to training, where each participant has control of the direction and depth of their learning. After a two-day instructor-led session, you set the schedule and work at your own pace. If you have questions, you can reach a support expert (or your fellow classmates) via our social collaboration tools.

Sign up now!  Use the links below if you'd like to see the course description, or sign up for a class: Course description - U.S.  |  Course description - Canada

Click below for a detailed course description from SAP instructor Jo Ann Swartek.

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SAP's Agile Learning Roadmap Service: Designing New Ways to Learn

Today, most learning industry analysts agree that there’s a learner-driven revolution under way. The emergence of social media, a workforce shift, and new mobile technology is changing the way employees interact with each other, not to mention how they learn.

Employees are digitally connected, socially networked, and better informed. They want experiences that make life easier. And they want the convenience of simple, fast interactions, any time, any place.

The same is true of employees as learners. They want immediate, user-driven learning experiences that occur at the moment of need, at a customer site or in the office. The use of mobile and social media for learning is growing across every generation, though it is significantly more pronounced among employees in their early twenties. These trends are likely to grow exponentially. In fact, data is confirming this:

  • Mobile workers will reach 1.3 billion in 2015, up from 1.0 billion in 2010 worldwide. (source: IDC, “Worldwide Mobile Worker Population 2011-2015 Forecast,” 2011)
  • By 2020, up to 50% of the workforce will be Millennials and Generation Y.

This article by Claudia Mandelli of SAP Education provides a consultant's view of SAP's Agile Learning Service, which is helping SAP customers combine new and traditional learning methods to create different, more agile types of blended learning campaign.

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The Numbers Don’t Lie: Addressing the "Critical 61%"

These days, everyone likes to say how “the numbers don’t lie.” But here’s a number that reveals an important truth about our business: According to a Benchmarking Partners study, 61% of the issues faced during ERP implementations are directly related to people.

That’s People. Not technology, not processes, and not data. Admittedly, organizations like SAP Education are always bringing out numbers like these to emphasize the importance of preparing your people for an SAP implementation. But experience tells us it’s true. The numbers really don’t lie.

So what can you do to address critical 61%? And how can SAP Education help? SAP Education consultant Julie Williamson-Wright offers a few pointers.

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Driving Business Results

The value of your star performers

Think about the individuals on your team. You can probably call out a few stars who consistently produce exceptional results. They are easy to spot and are usually the ones who tackle each day, with its opportunities and challenges, with consistent energy and engagement. As a leader, you appreciate exemplary performers because they not only make your job easier, but they provide significant returns to your organization.

How large is the gap between the results of your stars and those of solid but average performers? The difference is likely astounding. In software engineering, top programmers often write 10 times the amount of bug-free code as average performers. In sales, it is common for performers in the top 10 percent to generate 30 percent or more of the revenue. What if you could move even a small percentage of average performers to star status? The results would be game changing!

In this article, Dr. Paul Elliott, a keynote speaker in the SAP Education 2013 Virtual Symposium, offers some ideas for your organization.  You can also hear more of his ideas by listening to his presentation, "Exemplary Performance - Driving Business Results by Benchmarking Your Star Performers,” which is available on-demand in the Virtual Symposium Theater.

To register for the symposium and begin participating, click here. If you’ve already registered, click here to log in.

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Join our 2013 SAP Education Virtual Symposium: “The Learning Revolution”

Within this engaging virtual environment you'll learn from keynote theater presentations and informative presentations and interviews, including:

  • “Navigating the 2020 Workplace,” a keynote by Jeanne Meister
  • “Exemplary Performance - Driving Business Results by Benchmarking Your Star Performers,” a keynote by Dr. Paul Elliott
  • “Diagnose End User Adoption Challenges,” an SAP User Experience Management by Knoa webinar
  • “Build Training Content for the Next Gen Workforce,” a presentation of SAP Workforce Performance Builder and SAP Knowledge Acceleration

You can also browse and download key resources from the resource center, and network with peers in the Networking Lounge. To register for the symposium and begin participating, click here.

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Don't Miss "Engaging Employees for Successful Business Outcomes," Oct. 1

Join experts from SAP Education and ANCILE Solutions to learn about the latest trends in employee engagement and how you can devise a successful strategy to keep your workforce informed, aligned, engaged, and productive.

You’ll also learn about a new cloud-based, mobile corporate communication solution, ANCILE uAlign, which can help you rapidly communicate key information and confirm receipt and comprehension. You’ll see how SAP Education uses this solution today, and how it can help you to:

  • Streamline communications with real-time information and accountability
  • Engage employees in campaigns and “drip” messages to them to enable their work
  • Analyze workforce compliance with objective data to assess receipt and grasp of messages

Tuesday, October 1, 2013, 2 p.m. Eastern
Registration: click here

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Contact Us

For further information or to book your place

Introducing SAP Education...One More Time

Think you know everything about SAP Education?  Get ready for a surprise.  Join us on a Learning Journey to explore the many ways we can help you prepare your people and transform your business.

By Lori Williams
SAP Education

When you invest in an SAP solution, you start a journey to transform your business. Over time, this transformation will impact every corner of your organization – your people, your processes, and your technology.

For SAP Education, it’s all about the people side of the equation. We deliver training, software, and services that enable your people – individually and as an organization – to embrace your transformative journey and drive business results.

Enabling your people, and keeping them in the know is an ongoing journey that starts in the earliest phases of a project and continues long after go-live. Think of it as a “learning journey” that gets its sign posts from SAP’s ASAP project methodology. The phases of ASAP -- Project Preparation, Blueprint, Realization, Final Preparation, Go-Live, and Run SAP – guide you from the conception of an SAP solution, to design, building, go-live, and finally day-to-day operations and support.

Here’s how SAP Education can support you along this path – your organization’s own Learning Journey – to transform your business and achieve your objectives.

Project Preparation: Prepare your people for change.

Early in your project, it’s important to build the knowledge and cohesiveness of your project team. SAP has an exciting and competitive way to bring your team together as you introduce them to SAP technology. The SAP ERP Simulation game by Baton Simulations is a fun, hands-on gaming experience. Participants break into small teams to become a unique company and work together – as successful companies do – to build and sell products profitably. Without realizing it, the teams are introduced to SAP navigation and integration, and they see the power and benefits of SAP.

The Project Preparation phase is also the time to consider your organization’s overall readiness for change. SAP Education can help with a low-cost Organizational Change Management (OCM) service and a turn-key OCM Toolkit that provide instructions and tools to manage change each step along the journey. And one more thing: From the start, effective communication will be critical for your project. ANCILE uAlign is cloud-based communications management software that helps you delivers the right information to the right people, in the right priority, where they are, and just in time. You can read more about uAlign on page 9.

Blueprint: Arm your employees with the knowledge they need.

SAP Education offers more than 600 courses that cover nearly every aspect of SAP solutions and technology. From functional overview courses to deep dives on system configuration, we provide training for project personnel in the classroom, on-site at your facility, virtually, or on mobile devices. Blueprint is also the time to look closely at the needs of your end users. We can help you build an End User Training Strategy to ensure you have an iron-clad plan for end user adoption after go-live.

Realization: Develop end user training and align the project with your organization.

With configuration of your SAP system well under way, you’ll need to start developing end user training to support adoption of the new business processes. If you’re like many SAP customers, you’ll implement SAP best practices whenever possible. SAP Knowledge Acceleration software provides pre-built End user training content based on best practices. With SAP Workforce Performance Builder software, you can customize this content to build role-based work instructions, e-learning, and simulations.

Looking ahead, it’s also important to develop a plan for the super users who will be essential to your long-term success. Our Super User Strategy service can help you lay the groundwork for a thriving super user program. We’ll work with you to assess your current program, or help you build one from scratch.

Final Preparation: Deliver end user training and online help.

With so much on the line, the next phase of your Learning Journey is critical. As you prepare for go-live, a major milestone is to deliver the end user training you’ve worked so hard to construct. But have you thought about how to track the many training sessions needed to accommodate a workforce that may be geographically dispersed working a variety of different schedules? This can be a major challenge, especially in regulated industries where tracking must be accurate, precise, and reportable. SAP has two powerful learning management system options to support you: Our on-premise SAP Enterprise Learning, and our cloud-based Success Factors Learning. These solutions enable users to find the training they need, enroll online, and view on-demand virtual training.

As you move toward go-live, you also need to consider how your users will get the on-the-job help they need. One way is through a strong super user network. But to make that sustainable and scalable, online performance support is needed. SAP Workforce Performance Builder software puts context-sensitive help at the fingertips of users, guiding them through your new business process.

Go-Live: Measure your progress.

By go-live, you’ve taken great care to offer your end users the training they need to do their jobs productively using the new solution. But how can you be sure? Are you really able to measure your success? SAP User Experience Management software by Knoa can help bring clarity to how your users are progressing. Not only does it enable you to identify any refresher training that may be needed, but it also provides data to increase the effectiveness of your help desk. Having clear visibility into the true user experience will be invaluable to your support teams.

Run SAP: Optimize and improve.

Great support reinforces organizational transformation, and your support personnel are essential to that outcome. Support personnel typically join the Center of Excellence after go-live. They come armed with deep knowledge of their functional or technical areas of focus. SAP E-Academies offer the chance to take their knowledge to the next level. E-academies foster expansion of learning without disrupting day-to-day work, offering an array of self-paced learning events accompanied by access to an SAP training server and a subject matter expert. You can read more about our e-academy offerings on page 5.

Members of the center of excellence can also cross-train and up-skill with SAP Learning Hub. Imagine having 24x7 access to student course guides for every SAP training course and every SAP e-learning course. With a quick search, your team is able to find detailed information on virtually any SAP topic, making it possible to maintain your system at the highest levels, and providing excellent support to your users.

With the emerging workforce increasing, peer to peer electronic collaboration is becoming the norm. SAP Education can help foster that open-source knowledge transfer with our Social Learning Strategy service. We’ll show you how to use informal, social training methods to connect people and knowledge. At the same time, our SAP Screen Personas services can help you enhance the usability of your SAP software, leading to rapid and successful user adoption.

SAP Education can help you trace your organization’s learning journey. Ask your SAP Education Enablement Executive to show you the SAP Education Learning Journey mobile app.

Lori Williams is Director of Strategy and Transformation for SAP Education. You can reach her at Lori.Williams@sap.com.

Microlearning: Ensuring Workforce Alignment, Enablement, and Performance

We know that our workforce is our most valuable asset. But are we investing wisely in the way we train our employees? Microlearning – and a new software solution from SAP Education – offer some compelling answers.

By Malcolm Poulin
ANCILE Solutions

I hear a phrase from leaders now more than ever: “Our business is only as good as our weakest employee." If our workforce is our major differentiator and competitive advantage in this ever commoditized world, we must invest and do so wisely in this valuable asset. The challenge that comes to mind is keeping employees productive and learning simultaneously.

Microlearning can be a critical component of the strategy. The widely used prefix, micro, is well understood when we place it before a noun. When inserted before learning, confusion may abound since learning is sometimes a truly vague concept anyway. Micro is a relative descriptor; not an absolute. We can't look it up in the dictionary and expect to see a specific dimension or value.

Microlearning is when knowledge is acquired discretely in sizes that satisfy immediate needs to enable performance. As technologies advance, microlearning evolves and continues to match business needs and pace. Let's give microlearning some dimension but also an image so we can recognize it and facilitate it in our organizations.

It is important to enable employees to learn where they are and to ensure tight integration into their work. Sometimes this may involve a smartphone or tablet or even presentations via a corporate intranet or YouTube. The strategy to enable employees in this manner is sometimes labeled:

  • Information Management
  • Knowledge Management
  • Communications Management

All components of the strategy focus on:

  • Getting the right information (filtered, relevant, agnostic)
  • To the right people (targeted)
  • 
 At the right time
  • Wherever they are

The magic happens when we can ensure receipt and comprehension to enable workforce accountability.

Business impact

If I call my bank about their latest mortgage promotion, the bank representative must be aware of it and fluent with the details. Perhaps she can refer to information from a recent class she attended to satisfy my inquiry. Perhaps she merely needs to rely on the communication sent the evening before with just the right information to support callers like me the next day. Sometimes, microlearning is merely the acquisition of information, knowledge, or communications relevant to a specific role in the organization.

If that same financial institution is implementing SAP, there could be significant changes to business process, job responsibilities, and system transactions. Wouldn’t it be nice, if there were a closed loop communication platform to enable the workers to receive all necessary information to ensure adoption of the new ways of working? Wouldn’t it also be nice if the bank managers could ensure receipt of campaign communications about the new ways of working? Imagine if they could also ensure comprehension and alignment with the campaign. When bank managers have this powerful information, they can take appropriate actions:

Further communication Training One-on-one discussions Work restriction In a sales environment, success is dependent on the sales representatives’ fluency with company offerings, market activity and trends, and prospect business needs. Some of this information changes daily or hourly. Being uninformed leads to a lost sale. Establishing a trusted communications campaign is an effective strategy to ensure sales reps’ success. The messages in the campaign can be pushed from the owners of the information and delivered on a real-time basis. An uninformed sales representative may produce insufficient revenue for the company. Incorrect information or the lack of current information could also result in much greater risks to the company. Misrepresentation of the products, services, or company could jeopardize the reputation of the company and pose liability risks. With available technologies, the risks are avoidable with compliant behavior and practices.

ANCILE uAlign

ANCILE uAlign is a new application in the cloud that enables the strategy needed to ensure behavior is compliant and effective. Available through a subscription, ANCILE uAlign makes it possible for business stakeholders to easily establish campaigns or channels of communications and push messages to subscribers (employee, partners, or customers). The message can be planned and scheduled for delivery, or composed and delivered as needed with immediacy. ANCILE uAlign also provides analytics about receipt of messages, as well as basic comprehension.

By adding the analytics and accountability to the process, the loop of communication is closed. ANCILE uAlign eliminates the ambiguity of the push of information and the hope that people will pull the information from a social/collaborative platform. You can read more about ANCILE uAlign in our software summary on page 10.

Learning trends - small and personal

According to Cushing Anderson from IDC and his 2012 Modality Survey, “Measuring the impact of training on the enterprise is frequently weak. Most are unable to describe the business impact that successfully trained or skilled workers will have on the performance of the related technology.” This drives the trend of matching more targeted learning investments (micro) to specific job needs.

The IDC research also documented changes in delivery modalities. There was a significant increase in asynchronous e-learning, pointing to the need for personalization and for the workforce to access just what they need and when they need it.

The value of employee learning is measured on the job. Imagine if we could correlate the data about the consumption of microlearning assets to the business outcomes. Then, developing the business case for investing in these innovative workforce strategies becomes significantly easier.

We don't have to work in an industry where process compliance is externally mandated. We can oblige our own compliance internally. Microlearning can be a powerful component of the strategy.

Microlearning is:

  • Just enough
  • Just in time
  • Just where needed
  • Just the right format
  • Just the right access
  • Just big enough
  • Just small enough
  • Consumable
  • Bite size
  • Maintainable

Size does matter

You may recognize microlearning as being employee performance support. If so, you would be correct. The label is not as important as the effect. Business is all about productivity, not about learning or training. Therefore, the tight integration of learning and business operations enables an organization to thrive. But it has to be just in time and just enough.

Malcolm Poulin is Director of Product Strategy for ANCILE Solutions, Inc. a provider of best-in-class learning and performance software solutions. You can reach him at mal.poulin@Ancile.com.

SAP Education Software Solutions: Accelerate Learning, Elevate Performance

Today, you rely more and more on technology to balance training requirements with tight schedules and shrinking budgets. SAP Education offers training, communication, and performance software to help your workers excel.

SAP Workforce Performance Builder

software is SAP’s solution for creating, editing, and distributing process documentation, context-sensitive user help, rapid e-learning, and test scripts. Once you build the content, you can distribute it as e-learning (standalone or in your learning management system), online help, or on-screen guide – giving you flexible deployment options.

  • Build a competent, confident workforce able to sustain ROI
  • Decrease user errors and lower help desk costs Improve efficiency with accurate, timely process documentation
  • Reduce total cost of ownership

SAP Knowledge Acceleration software is pre-built, web-based learning and knowledge support that can be quickly deployed to users via a server, intranet, or CD. It can be used out of the box, or customized using SAP Workforce Performance Builder or the SAP Productivity Pak application by ANCILE. Knowledge Acceleration is available for many SAP and SAP BusinessObjects solutions.

  • Speed up user training and adoption
  • Ensure users are realizing the full benefits of SAP
  • Implement easy-to-use and cost-effective learning and support

The SAP User Experience Management application by Knoa is the only product to measure the end user experience and performance your customers encounter with their SAP solution. It tracks response time, errors, workflows, and user behavior, and presents data in dashboards and built-in SAP BusinessObjects reports.

  • Provide insight into application usage, adoption, and policy compliance
  • Monitor interaction between users and SAP solutions to identify usability issues
  • Reduce end user support costs with fewer help desk calls

SAP Learning Solution and SAP Enterprise Learning enable you to plan, implement, and control learning strategy across the extended enterprise with a comprehensive learning environment. SAP Enterprise Learning and SAP Learning Solution integrate business processes, content development, and delivery of learning linked to employee performance. SAP Enterprise Learning also provides virtual classroom functionality.

  • Assess skill gaps
  • Link training to employee objectives
  • Approve course participation and cancellation, skills, certifications
  • Manage virtual classrooms
  • Manage learner participation and follow-up activities

The SAP Learning Assistant mobile app, which is fully integrated with SAP Learning Solution and SAP Enterprise Learning, is a native application for mobile learning that provides access to learning content from anywhere, online and offline, and via the Apple iPad or Windows 8. SAP Learning Solution or SAP Enterprise Learning are required with this app.

SAP Learning Solution, option for the extended learning community supports clients who offer training for their customers, partners, and network. Integrated with SAP Learning Solution, this option enables customers to sell and track their training to the extended supply chain to minimize risk, enable the best possible service, and track qualification and compliance.

SAP Learn Now is a mobile learning app for the Apple iPad and Google Android that enables users to consume mobile optimized courses that have been purchased through the SAP Training and Certification Shop.

  • Access learning content from anywhere, both online and offline
  • Courses include SAP01M and MOB01M, as well as mobile versions of TERP1, 2, 3, 4, 5, 6, 7, and 8, with additional titles added on a regular basis

The SAP Productivity Pak application by ANCILE is a complete solution for creating process documentation, rapid e-learning, and end user materials, including context-sensitive help. It enables distribution of materials to the users who need them, providing easy access to those materials at the point of need, making it possible for end users and content authors to collaborate to ensure timely, accurate, and usable materials.

  • Reinforce and extend workforce skills
  • Promote efficient use of training and support resources
  • Reduce need for classroom training
  • Lower total cost of ownership of SAP software
  • Ensure accurate documentation and configuration information

ANCILE uAlign is a communications management software solution in the cloud. It gets the right information to the right people, in the right priority, where they are, and just in time. ANCLE uAlign offers a unique approach to communicating with employees and stakeholders, making it possible to deliver multimedia messages as well as relevant knowledge checks to help ensure receipt and comprehension.

  • Ensure workforce compliance and alignment
  • Establish targeted campaigns with new messages or links to online content
  • Send a prioritized message to each employee in your organization, or a select group
  • Track employees as they consume a message and complete an assessment
  • Target actions for specific employees or groups

Please see our article on page 9, which explains a learning and communications strategy that could be enabled by ANCILE uAlign.

Got Mobile Users?

Here's a way to help them learn

SAP Workforce Performance Builder software makes it possible to create targeted performance support materials that can be consumed anytime, anywhere, by your mobile workforce.

Does your company support learning on mobile devices? Do you need to create training materials for mobile applications? Do you have a next generation workforce that prefers not to use, or doesn't have access to, a PC? If you answered yes to any of these questions, SAP Workforce Performance Builder can help.

With SAP Workforce Performance Builder, you can easily create training and support materials for your mobile learners:

  • Create materials once, and then publish to a variety of outputs that can be viewed and used on mobile devices.
  • Create training materials from your mobile device – for example, from a mobile application – and publish the output to any platform, including mobile devices.
  • Create Quick Reader (QR) codes that enable users to view relevant training and support material simply by scanning the code with their mobile device.

No Ordinary Global SAP Implementation

Remember that TV commercial, “This is not your father’s Oldsmobile”? My dad never drove an Olds, but lately a variation of the jingle has been stuck in my head. “This is not your father’s SAP implementation.” No kidding!

By Linda Lamppert
GP Strategies

In the almost 20 years I’ve worked with SAP, a lot more than the SAP interface has changed. At a fundamental level, technology advances and changes in global operating norms have changed how we approach business transformation. On the people side, where I work, this has resulted in leaner, more pragmatic, and more effective end user solutions that do a much better job of managing organizational risk.

Just what do these improved solutions look like? For the past two years, I’ve worked with GE Industrial Solutions to create a world-class end user solution for their global phased SAP implementation, Project Torque. The solution featured many pragmatic and innovative elements we see in projects today:

Adaptation of blended learning best practices to effectively and realistically address both a phased implementation and long-term sustainment of the solution. Today there is great emphasis on the use of e-learning. While it is true that e-learning is a good way to reach large audiences and meet long-term training needs, it is not always the most cost-effective solution for global implementations with significant language requirements. We recognized early in Project Torque that we did not have the resources to localize and maintain traditional e-learning. Instead, we chose to leverage PowerPoint as our “e-learning” solution and developed materials that would support our long-term needs. This approach eliminated the need to train regional resources on an e-learning tool, and gives GE a more sustainable solution.

Effective use of technology to support solution development by a globally distributed team. It used to be common for large SAP project teams to co-locate for the duration of an implementation. Today, technology enables distributed global teams, as is the case with GE. One example of this technology, SAP Productivity Pak, helps us to manage hundreds of documents in a review and translation process that includes reviewers around the world. Because the GE team worked literally around the clock, documents could be sent for review and then routed back to the developers with comments via workflow, without encountering significant delays. It was very easy to see the status of documents and to locate missing comments.

A templated materials development approach. Global projects often face the challenge of providing global training templates that must be localized to meet regional needs. We often hear about 80% SAP solutions, where 20% is expected to be local. To manage costs, we used a templated approach to develop training materials. Instead of creating global content that we knew would be replaced locally, we left placeholders for the regions to fill in. This saved development time and translation costs – up to 20% in some areas.

Effective ramp up of local language teams. Today, many companies struggle to implement SAP in challenging environments like China. For GE, one of the main training challenges was to develop fully translated, localized materials in Simple Chinese. Many companies develop all the content in English, and then use translation companies. But because of GE’s compressed timeline and ongoing system and process changes, we enlisted local language training resources. Unable to find reasonably-priced SAP trainers in Shanghai, we built a team led by an experienced bilingual senior resource. In the end, we had a Chinese language team that could update materials in hours rather than weeks.

Linda Lamppert is a Senior Consultant for GP Strategies, an SAP Education services partner. She consulted with GE Industrial Solutions on Project Torque. You can reach her at LLamppert-Leslie@gpstrategies.com.

GE Industrial Solutions Wins the 2013 SAP Education Best Practices Award

GE Industrial Solutions received the 2013 SAP Education Best Practices Award at SAPPHIRE NOW Orlando. GE was honored for developing a world-class end user training solution in support of its global "Project Torque."

Project Torque is GE's phased, global SAP implementation that began in China and covers six value streams and nine core SAP modules. It will eventually impact 5,000 employees speaking 12 languages in 60 countries. GE was honored for the end user solution it developed for China.

In his remarks, Dave Osborne, Head of SAP Education Americas, praised GE for its “innovative approach to language translation, a solid end user training strategy that included the use of leading-edge learning technologies, a commitment to building a formal sustainment program, and a knack for leveraging lessons learned.”

Pictured with this article: Linda Lamppert of GP Strategies, and Tobi Anderson, PMO and training manager for GE Industrial Solutions display the 2013 SAP Education Best Practices Award.

Developing innovative training solutions for your global implementation

As you consider your global implementation, Linda Lamppert offers these recommendations to help you identify pragmatic and innovative solutions to meet your training requirements:

Focus your solution on performance outcomes that end users must produce to be successful. Avoid “nice to know” content that dilutes your training. The key to a lean solution that mitigates user performance risk is a focus on what users must produce to keep the business running.

Identify the single element of the solution that will help end users, now and in the future. Do all you can to deliver that element effectively.

Leverage technology to streamline development and delivery of your solution. Today, technology can deliver the right learning or help at the right time to the right person, anywhere in the world. But it has to be implemented effectively. Be sure to get the right implementation guidance.

Know what resources – financial and other – you need to deliver and maintain the solution over time. If resource expectations aren’t reasonable, reconsider the solution.

SAP E-Academies: Expand Your Expertise. Prepare for certification.

You’ve worked hard to build your expertise in specific areas of SAP. Now, you want to go to the next level, to expand your knowledge and open up new career opportunities. Have you considered an SAP E-Academy program?

SAP E-Academies are self-paced programs that provide convenient, cost-effective and comprehensive training. Each e-academy is an e-learning bundle representing the content you would receive in an SAP Education classroom-based curriculum. By enrolling in an SAP E-Academy program, you receive between one and five months access to a self-paced learning environment, which enables you to build your expertise in specific SAP solution areas and also prepare for a certification exam.

The value of certification

IDC research identifies a strong correlation between “top-tier” performance and certification. In fact, organizations with 40-50% of their team certified performed in the top 20% of all organizations. Thus, it is not surprising that results from an SAP survey of our global user group show that 80% are interested in having their workforce certified. In addition, 60% of our respondents affirmed that certification is used as a selection criteria for implementation projects.

SAP E-academy features

Whether you’re a consultant, an implementation project team member, or part of a center of excellence, SAP E-Academies will help you learn whenever and from wherever you want, making more efficient use of your time and saving time and travel costs. You’ll have access to:

  • Online learning content. Course content is delivered in an e-learning format consisting of presentation slides with audio commentary, system demonstration and practice simulations, slide notes, and mentor tips. This format offers you the flexibility to learn on your own and at your own pace. If you need to, you can repeat at any time throughout the access period.
  • SAP training systems. Hands-on experience with SAP systems is a key component of SAP E-Academy training. Whether you’re repeating a demonstration shown in the e-learning content, performing a hands-on exercise from the student manual, or just testing a process scenario from your own business experience; you have access to live training systems to reinforce your learning.
  • Student manuals. When you register for an SAP E-Academy, you’ll receive access to an electronic version of the academy course manual.
  • Help desk support. SAP E-Academies contain help desk support during the learning access period. We’ll respond to all queries within 24 hours, Monday through Friday. In addition, students receive technical support for their learning environment as well as the use of FAQs and "Ask the Expert" features, which are part of the content delivery infrastructure. If necessary, online support is available via web conferencing and scheduled expert instructor sessions.

Check out the SAP solutions covered by SAP E-Academies

  • SAP Business All-in-One Financials Specialization
  • SAP Business All-in-One Logistics
  • SAP ABAP Basics
  • SAP BusinessObjects Planning and Consolidation 7.5
  • SAP NetWeaver Business Warehouse 7.0
  • SAP ERP – Integration of Business Processes
  • SAP Financials - Management Accounting
  • SAP Financials – Financial Accounting
  • SAP Human Resources (HCM) – Management & Administration
  • SAP for Retail
  • SAP PLM – Plant Maintenance & Repair
  • SAP SCM – Planning & Manufacturing
  • SAP SCM – Procurement
  • SAP SCM – Order Fulfillment

Spotlight on E-Academies for SAP HANA, mobility, and business intelligence

You need to broaden your expertise in today’s hot new SAP technologies. To help you out, SAP Education offers e-academies for SAP HANA, Sybase Unwired Platform, and the SAP BusinessObjects Business Intelligence suite.

Implementation and Modeling with SAP HANA 1.0 (HAIMPE)

This e-academy is for students with a profile of a SAP HANA application associate. It provides a self-paced, online learning experience including access to training systems for two months to practice and prepare for certification. You’ll learn to:

  • Implement information models in SAP HANA, and replicate data into SAP HANA using various technologies
  • Create flexible analytical models based on real-time data
  • Set up connectivity interfaces and tools for reporting, and to build end-to-end implementation scenarios

Sybase Unwired Platform 2.1 Mobile Application (TSUP5E)

Designed for mobile application developers and modelers, this program introduces the Sybase Unwired Platform and mobility terminology, concepts, and architectures. Sybase Unwired Platform is a core SAP Mobile Platform component for creating native and hybrid apps. As such, you can apply the knowledge gained here to SAP Mobile Platform, version 2.3. You’ll learn to develop and test mobile business applications with the Unwired Workspace, including:

  • Sybase Mobile Business Objects using data servers, SAP application servers, Web Services, REST Web Services, and others, as enterprise data services
  • Mobile applications using generated code and mobile platform APIs for iOS, BlackBerry, Android and Windows Mobile
  • Mobile workflow applications using the new Hybrid Web Container feature

Sybase Unwired Platform 2.1 Administration (TSUP6E)

Designed for SAP mobile platform and domain administration professionals, and developers with Sybase unwired platform admin responsibilities, the program explains the basics of Sybase Unwired Platform mobile apps administration, including developer and administrator responsibilities. SAP Control Center remains core to SAP Mobile Platform’s administration and monitoring, so you can apply these lessons to mobile apps developed in SAP Mobile Platform 2.3. You’ll learn to:

  • Perform everyday administrative tasks
  • Configure the platform’s security mechanisms
  • Understand ongoing maintenance requirements and do monitoring
  • Do performance tuning and troubleshoot application issues

Business Intelligence with SAP BW 7.3 and SAP BI 4.0 (TBI30E)

This program provides training in SAP business warehouse and business intelligence solutions that you need to fit the profile of an SAP Business Intelligence consultant. After completing this program, you’ll have the knowledge you need to take the certification exam to become an application associate consultant, and you’ll have the practical knowledge to begin working on projects. You’ll learn to:

  • Use the SAP Business Explorer tool suite to create simple and complex query definitions, make queries available in standard layouts, and create sophisticated web applications
  • Examine the functionality of the SAP BusinessObjects Business Intelligence (BI) suite
  • Understand the use cases and basic functions of the most important reporting tools
  • Describe the BI tools and their integration with SAP NetWeaver BW
  • Examine the connectivity between the BI solutions and the SAP NetWeaver BW platform
  • Work with SAP NetWeaver BW data sources in SAP BusinessObjects reporting tools

SAP Learning Hub: Tune Up Your Skills. Find Answers Quickly.

When your car needs a tune-up, you take it to a mechanic. The same principle applies to employee training. But where can the "SAP mechanics” in your organization go to tune up their skills, or find information quickly?

We've been talking about just in time, on demand learning for years. The employees in your SAP Center of Excellence and IT organization – the “SAP mechanics” of your business – are prime audiences for this kind learning. They're always struggling to stay current on SAP technology, or they're looking for quick answers to help them address technical challenges.

Now there is a just in time source of information that can help them. SAP Learning Hub enables the employees in your SAP Center of Excellence and IT organization to tune up their skills or find information quickly, without the need to develop, run, and support a full-blown education curriculum. It provides full, immediate, worldwide access to the latest training materials for all SAP solutions, in all formats including standard courses, e-learning, and expert online knowledge products.

24x7 access to learning

SAP Learning Hub gives you online, 24 x 7 continuous access to all of the participant handbooks, e-learning, and delta training in the SAP global master curriculum. Learn in a way and at a time that suits you. Over 1,200 learning titles are now available. Learners access content quickly and simply, without having to download any additional software on your PC. Access is subscription based. Just enter the user ID and password and away you go.

SAP Learning Hub maximizes efficiency, as no time is spent on travelling to learning events or learning content too far in advance of using those new skills. Learning becomes available for you, wherever you are, whenever you need it. In addition, you can now take advantage of learning during that unexpected “found time,” say, when a meeting gets re-scheduled or a train gets cancelled.

SAP Learning Hub also contains online knowledge products that provide the latest learning content needed for implementing, supporting and working with new SAP solutions. For consultants working with SAP, this helps to maximize billable days and keeps training costs at a minimum.

Capture learning history

The “My Courses” section of SAP Learning Hub captures your learning history. It gives you information on how many times you have accessed content, how far you progressed and the time you spent on it. Run eLearning as many times as you require. Also bookmark pages for future reference. Knowledge assessments can be completed to capture learning results. You can even follow the learning paths that lead to SAP certification. SAP continuously updates the libraries to provide you with the latest delta training, new courses and existing course updates. You will get regular updates on the latest course materials in the “News” section. Plus managers can track learner progress, to ensure that the learning choices employees are making align with the organization’s overall business goals.

With SAP Learning Hub, there will be a smaller gap between point of learning and putting that learning into use. The modern workforce needs a simpler, more time efficient way of learning. So, now is the time update your learning strategy using SAP Learning Hub. There is no minimum number of licenses for the Partner and Public Edition on Learning Hub. Contact your SAP Education Enablement Executive for more information and a customized demo.

Stretch your training budget with the SAP Preferred Card

Like a debit card, the SAP Preferred Card gives you the flexibility to book training by deducting payments from an initial pre-paid amount established for your card. This approach saves time and administrative costs.

You also save money by purchasing an SAP Preferred Card. SAP offers you greater purchasing power for your training investment by providing premiums, giving you up to 22% more for your dollar.

You can use the SAP Preferred Card for any SAP Training courses offered in the country of purchase that are listed on the SAP Education website (in Canada, https://training.sap.com/ca/en/; or https://training.sap.com/us/en/ in the U.S.). The card is also valid for customer-specific training, SAP Education virtual classroom sessions, SAP Education online learning products, and SAP Academy classes. (ANCILE, RWD, or SAP Knowledge Acceleration software are excluded.)

For more information, contact your SAP Education Enablement Executive or call the SAP Education Customer Interaction Center at 1-888-777-1727.

SAP Certification

Open new opportunities in a tight market

Whether you're an employee of an enterprise running SAP, an SAP partner, or an independent consultant, you’ll find SAP certification essential in today’s competitive marketplace.

By adding a new SAP certification or enhancing an existing certification, you prove to potential employers or customers that you are qualified to optimize SAP software to improve an organization’s business performance.

Those who hold SAP certification have obtained their skills through rigorous study and direct experience, and have completed a demanding series of certification exams. When you are certified by SAP, you join a distinguished community of more than 350,000 experts who are recognized throughout the business world.

Let SAP certification advance your career by proving conclusively that you have the knowledge and skills to effectively implement and operate SAP solutions.  For information, ask your SAP Education Enablement Executive, or call  the SAP Education Customer Interaction Center at 1-888-777-1727.

SAP's Student Academy Program

Adding value, enabling student success

Educating the next generation of technology leaders requires a commitment to ongoing innovation. Course materials and topics of study need to be in sync with rapidly evolving technologies.

The SAP Student Academy program helps higher educational institutions keep pace with changing marketplace demand while expanding career opportunities for their students. The program offers access to SAP Education e-learning content that enables students to expand their knowledge of SAP and build marketable skills at their own pace. Because it can be combined with current SAP curriculum, or offered as standalone training, the program provides options for institutions.

SAP Student Academy is a joint offering from SAP Education and the SAP University Alliances program, and it is open to any SAP University Alliance School. If your institution would like to join this program, please contact Kyle Frankel at kyle.frankel@sap.com.

With the SAP Student Academy, you have options for setting up your program. First, the SAP E-Academy, student edition, offers fixed-duration access to courses that are mapped to core SAP certification tracks. Students work in a live training system and receive mentor support from SAP Education. Alternatively, your institution can subscribe to SAP’s extensive library of e-learning content.

Facilitate certification with SAP E-Academy, student edition. Through the student edition of SAP E-Academy, institutions can provide students with access to a comprehensive, self-paced learning program from SAP Education. This includes SAP certification tracks in the major market categories of business applications, database, analytics, and mobile and technology.

Each subscription for SAP E-Academy, student edition, is mapped to a specific exam for associate-level certification. It covers interactive learning content with system demonstrations, simulations, quizzes, and assessments for a specific period of time. Duration is based on the complexity of the training content, and typically includes 2-3 months of e-learning access. Students can access a training system for a specified period to practice their acquired knowledge in an SAP software environment. If students have content-related questions, they can access remote support from SAP Education. University lecturers can also augment existing courses with content from an SAP E-Academy to maximize learning and increase the practical focus of studies.

Offset the price of certification exams. SAP certification is a globally recognized IT accreditation, and it validates to prospective employers that your students have the knowledge and experience they seek. Students who achieve certification become members of a respected community that opens the doors to networking and knowledge-sharing benefits.

SAP Student Academy includes reduced price exam vouchers for students to participate in SAP certification exams. Exam vouchers can be redeemed at Pearson VUE testing sites worldwide, or at selected SAP hosted training centers. In addition, a complete list of study guides and practice exams are available to support potential certification candidates.

E-learning subscription library. Institutions that would like greater flexibility in their course offerings, SAP Student Academy offers 12-month subscriptions to an extensive library of e-learning courses. Students and faculty alike can use the e-learning content to participate in the latest SAP Education offerings. Subscription-based access enables learners to explore training content as needed to update skills and knowledge across many domains. More than 400 hours of interactive e-learning course content that is based on SAP Education classroom training, covering business applications, database, business analytics, and mobile technology.

Expand Your SAP HANA Modeling Skills with HA360 Hands-On Lab

Spend time in class, and then work at your own pace to fine-tune or broaden your modeling skills with five days of hands-on access to the large data sets in our HA360 training system.

By Jo Ann Swartek
SAP Education

If you’ve completed the foundation training and have experience building SAP HANA models, SAP Education is offering a new advanced course for SAP HANA modelers and developers that might interest you.

SAP HANA –Hands-on Lab (HA360) is a two-day, instructor-led class followed by five days of access to the training system that provides valuable, hands-on SAP HANA modeling experience with large data sets. HA360 was introduced earlier this year and feedback has been very positive. One of the reasons is the innovative approach to training, where each participant has control of the direction and depth of their learning. After an initial two-day instructor-led session, you set the schedule and work at your own pace. If you have questions, you can reach a support expert (or your fellow classmates) via our social collaboration tools.

Additionally, I’m sure those of you who have been waiting anxiously for SAP HANA Service Pack 6 (SPS06) training will be happy to know that, starting in September 2013, we’ll roll out  the SPS06 HANA courses, including an SPS06 version of HA360.

Broaden your SAP HANA skills

With HA360, you can broaden the skills you acquired in HA100 and HA300 (or the e-learning equivalents, HA100E and HA300E). HA300, SAP HANA - Implementation and Modeling, is the foundation course for SAP HANA modeling and a prerequisite for HA360.

The first two days of HA360 are instructor-led delivered virtually or in the classroom, with formal course materials, demonstrations and exercises. After that, you’ll have remote access to the SAP HANA training server for five days, giving you the freedom to set your own agenda! You can fine-tune your skills by focusing on specific topics that interest you, or you can revisit areas where you need practice. Additionally, you can explore new topics and features to gain a wider understanding of SAP HANA.

If you have questions during the five-day access period, you can contact the support team using the SAP StreamWork application, a real-time collaboration tool from SAP. With this application, you can post questions and ask for support. You can also communicate with other members of the class, for example to compare notes about a challenging class exercise. It’s a true social learning experience!

The five days of system access offers you another precious advantage: Flexibility.  As an instructor, I’ve seen first-hand how participants get pulled away from class because of unexpected business or personal events. These distractions – even if they last a short time -- can make it difficult to complete class lessons and exercises. With HA360, this is not a problem. Any exercise you can’t complete during the first two-day instructor-led session, you can complete during the five days of system access.

A robust training landscape at your fingertips

HA360 gives you access to an SAP HANA server that contains database schemas with tables that have more than 40 million records. These very large tables and many practical exercises give you a realistic environment to explore the many performance advantages of SAP HANA’s in-memory database.

Additionally, the training landscape includes the SAP HANA Studio, the SAP HANA client, and the UI Toolkit and SAP Lumira for information access. It also has XS Engine, which was introduced in SPS04 and is a full-featured application server, web server, and development environment for native SAP HANA applications. The XS Engine, complete with Internet Communication Manager (ICM), is embedded in the SAP HANA appliance.

The SAP HANA landscape for HA360 is available through Amazon Web Service (AWS). Each learner has their own separate IP address, and they connect to the database as a SYSTEM user, giving them high-level authorization.

New topics for SPS06

In September, we’re rolling out the new HANA SPS06 courses, including a new version of HA360. This means we’ll be adding new topics for the instructor-led portion, including:

  • Introduction to SAP HANA Development (native software development on SAP HANA, development perspective, XS Engine)
  • Debugging procedures (SQLScript debugging tool completely integrated in SAP HANA Studio)
  • Building predictive analysis models using Predictive Analysis Library (PAL)
  • Building models using Application Function Modeler (AFM)

Other topics include advanced modeling, best practices for SQLScript, fuzzy search on unstructured content, and text analysis.  Additional exercises include sections on the UI toolkit for Information Access, creating OData services, and building native SAP HANA applications.

Sign up now!

Reviews for this class have been very positive, and with the introduction of SPS06, classes will be more popular than ever. To see a course description or sign up, use one these links: http://goo.gl/8WkTqn in the U.S., and http://goo.gl/H2rZYK in Canada.

Jo Ann Swartek is a Senior Education Consultant for SAP Education, specializing in SAP HANA, SAP Business Warehouse, and SAP BusinessObjects.  You can reach her at joann.swartek@sap.com.

SAP Education Runs SAP HANA SPS06

Updated SAP HANA courses available now

Here are very brief course descriptions for SAP Education's latest SAP HANA training offerings, featuring updated content for SAP HANA Service Pack 6.  For detailed descriptions, go to http://scn.sap.com/docs/DOC-39531.

  • HA100. SAP HANA – Introduction. Technical overview.
  • HA150. SQL Basics for SAP HANA. Refresh your SQL knowledge and learn advanced SQL techniques for SAP HANA.
  • HA200. SAP HANA – Installation & Operations. SAP HANA implementation, administration, operations and monitoring.
  • HA300. SAP HANA – Implementation & Modeling. Study information models in SAP HANA.
  • HA350. SAP HANA – Data Provisioning. Learn the essential tools and techniques for SAP HANA data provisioning and transformation.
  • HA400. ABAP Programming for SAP HANA. Learn to develop and optimize ABAP applications that access data stored in SAP HANA.
  • HA900. SAP HANA Live. Implement SAP HANA Live information models for real time operational reporting.

SAP's Agile Learning Roadmap Service: Designing New Ways to Learn

Your your employees are demanding a new learning experience. SAP Education offers a services that combines traditional and emerging learning learning methods to create a different kind of learning.

By Claudia Mandelli
SAP Education

Today, most learning industry analysts agree that there’s a learner-driven revolution under way. The emergence of social media, a workforce shift, and new mobile technology is changing the way employees interact with each other, as well as the way they learn.

Employees are digitally connected, socially networked, and better informed. They want experiences that make life easier. And they want the convenience of simple, fast interactions, any time, any place. The same is true of employees as learners. They want immediate, user-driven learning experiences that occur at the moment of need, at a customer site or in the office.

The use of mobile and social media for learning is growing across every generation, though they are significantly more pronounced among employees in their early twenties. These trends are likely to grow exponentially. In fact, data is confirming this:

  • Mobile workers will reach 1.3 billion in 2015, up from 1.0 billion in 2010 worldwide. (source: IDC, “Worldwide Mobile Worker Population 2011-2015 Forecast,” 2011)
  • By 2020, up to 50% of the workforce will be Millennials and Generation Y.

The challenge: Making new social learning models relevant

Learning organizations and professionals are trying to take advantage of today’s technology and learning modalities. Yet they struggle to make these new models for social learning relevant for business. Statistics bear this out. While the U.S. Bureau of Labor Statistics estimates that nearly 70% of all learning in the workplace occurs informally, other statistics also show that organizations are still spending most of their money on formal learning programs.

As a consultant with the SAP Education End User Services team, I help customers address the ongoing challenge of balancing new social learning models with more traditional and formal learning. Based on my experience, I’ll tell you there’s one characteristic that seems to typify the new models: Agility. Because these modes are agile, you have the ability to deliver the right amount of information, just when and where it’s needed.

SAP Education has developed a consulting offering, the Agile Learning Service, to help you leverage the agility of new social, mobile, and microlearning methods to streamline learning and deliver the learning experience employees demand.

Understanding your needs, designing a unique approach

In the first phase of the Agile Learning Service, we review and assess your technical, cultural, and organizational capacity to deploy multi-modal learning. Specifically, we explore three sets of learning opportunities:

Social. Use of social collaboration in the learning experience

Mobile. The number employees with a mobile device, their daily patterns of mobile information consumption, and their attitudes about using mobile devices for learning

Micro. Training content development that emphasizes “in the moment” learning

In the second phase, we recommend appropriate social media products and technology platforms. Use of social media helps to build awareness, but learners often need to go deeper. Social collaboration platforms – including ANCILE uAlign – help groups of employees that have a common goal to interact, share information, solve problems, and learn – therefore, building a social learning community. (You can learn more about ANCILE uAlign in our software solutions summary, on page 10.)

Frequently customers have social platforms and internal sites for knowledge sharing in place. We evaluate their potential to be used to sustain learning and to build social communities. Some features are very important:

  • Ease of use
  • Ability to restrict content or make it widely available
  • Technical integration with content sources

In the third phase, we work with you to prepare an Agile Learning roadmap and pilot execution plan. We also identify opportunities to deploy micro, mobile, or social learning. An example of pilot could be the deployment of micro learning to a large number of casual system users who need to learn a simple procedure. Another example is the adoption of a new mobile solution, This adoption is accelerated by the use of brief, videos, simulations or and cue cards, delivered directly on the mobile, at the time of need.

Combining new and traditional

Social, mobile, and “micro” learning don’t replace traditional or structured programs They augment and streamline them into a more effective blended learning campaign.

How is this done? Here’s one example: We recently worked on a microlearning approach for a client with a large number of employees dispersed around the world. These employees are focused on developing the core business, and interact infrequently with SAP to enter their time or to report their expenses. The plan is to deploy microlearning to augment the traditional learning strategy.

The goal of this approach is to pair new and traditional modes to make learning simple, intuitive, and consumable at the moment of need. In this context, the availability of prepared super users plays an important role because they are the go-to people for users who struggle with the new processes or applications. We also use analytics, such as SAP User Experience Management by Knoa, to help us identify and correct proficiency issues quickly.

Building social communities

Our team frequently recommends using social communities in conjunction with formal courses. For example, you can establish learning communities where course participants can ask questions, validate their understanding, and share learning with peers. Instructors use social communities to distribute course material, respond to questions, and announce last-minute course updates.

A social community can also be useful in building and sustaining super users programs. Super user social communities become a place for alignment and bi-directional communication between the central SAP support organization and the broader user base. The project team or center of excellence can distribute updates, poll users, and share information about upcoming activities or enhancements. At the same time, super users can distribute information to peers, naturally fostering business process standardization and alignment by sharing best practices.

A winning combination

SAP’s Agile Learning Service helps you pair traditional and agile learning, transforming learning into the collaborative and personalized experience users expect from their workplace. This will help you shorten training cycles and harness the business potential of informal learning. In addition to Agile Learning, SAP Education offers an growing portfolio of services to help your organization prepare its employees to get the most from their SAP technology:

  • Project Team Training
  • OCM Toolkit and Coaching
  • OCM Assessment
  • End User Training Strategy
  • Enablement Plan Healthcheck
  • Super User Strategy
  • CoE Enablement Strategy
  • User Performance Sustainment Healthcheck
  • Usability
  • Social Media Strategy
  • Training for Mobility

Claudia Mandelli is an SAP Education consultant who delivers SAP’s Agile Roadmap and other SAP Education services to customers in North America. You can reach her at claudia.mandelli@sap.com.

The Numbers Don’t Lie: Addressing the "Critical 61%"

People like to tell us how "numbers don't lie."  But here’s a number that says a lot: According to a Benchmarking Partners study, 61% of the issues faced during ERP implementations are directly related to people.

By Julie Williamson-Wright
SAP Education

The Benchmarking Partners study cited above focuses on People. Not technology, not processes, and not data. Admittedly, organizations like SAP Education like to bring out numbers like these to emphasize the importance of preparing your people for an SAP implementation. But experience tells us it’s true. The numbers really don’t lie.

So what can you do to address critical 61%? And how can SAP Education help? Here are a few pointers.

1. Prepare your stakeholders. Before an SAP rollout, many customers prepare their stakeholders with readiness activities based on organizational change management (OCM) practices. But while many of these customers have significant OCM expertise, they lack knowledge specifically oriented to SAP implementations.

In these situations, SAP Education can join forces with your project team and OCM experts. Our OCM Coaching service can help you understand the people, process, and technology changes that occur during an SAP implementation. Depending on where you are in a project, we can help you develop a strategy from the ground up or validate OCM activities already in progress.

Many customers with in-house OCM expertise prefer to use their own resources. After all, they know OCM, they just need an SAP framework to guide them. The SAP OCM & Training Toolkit is a valuable resource that provides this framework. It gives project leaders, managers, and project teams real-life tools and a comprehensive approach to executing an OCM and Training strategy specifically geared to SAP.

2. Develop a solid end user training strategy. For as long as there’s been an SAP, we’ve been training SAP end users. Our experience tells us that there’s no substitute for a comprehensive training strategy. In the SAP Education End User Training Strategy service, we go on-site to review your existing or planned training approach, and your tools, evaluation techniques, and ongoing support model. Then, we suggest a formal strategy that includes the components of a training solution, best practices, risk management techniques, and skills required to deliver training.

We also we work with you to develop a high-level education roadmap that identifies project activities and potential resources by project phase. The result is a strategy that is tailored your business and enables your employees to get the most value from your SAP investment.

3. Establish a strong and sustainable super user network. It goes without saying that if you build an effective super user network, you can save time and money, improve productivity, reduce cost of ownership, and increase sustainability. But many organizations struggle to build and sustain their super user program. High turnover, fuzzy role definitions, weak management support, and a lack of structure seem to chip away at the program’s effectiveness. Why do some super user programs stumble while others thrive? It’s all in the strategy.

Our Super User Strategy service can help you lay the groundwork for a thriving super user program. We’ll work closely with you to assess your current program, or help you to build one from scratch. Together we’ll figure out what works for you, what doesn’t, and how to apply best practices to help you be successful.

A number you’ll like: Save up to 35% on these services

Right now, you can save up to 35% on the OCM Coaching/OCM & Training Toolkit, Super User Strategy, and End User Training Strategy services.  Contact your SAP Education Enablement Executive for details.

Driving Business Results

The value of your star performers

In his SAP Education Virtual Symposium keynote, Dr. Paul Elliott asks, "What if you could move even a small percentage of average performers to star status?"  If we could, he says, the results would be "game changing."

By Dr. Paul Elliott
Exemplary Performance, LLC

Think about the individuals on your team. You can probably call out a few stars who consistently produce exceptional results. They are easy to spot and are usually the ones who tackle each day, with its opportunities and challenges, with consistent energy and engagement. As a leader, you appreciate exemplary performers because they not only make your job easier, but they provide significant returns to your organization.

How large is the gap between the results of your stars and those of solid but average performers? The difference is likely astounding. In software engineering, top programmers often write 10 times the amount of bug-free code as average performers. In sales, it is common for performers in the top 10 percent to generate 30 percent or more of the revenue. What if you could move even a small percentage of average performers to star status? The results would be game changing!

Research and practice shows that for complex, knowledge-based work, the difference between moderate and star performers exceeds 50%. It is important to realize that the dramatic differences are between best performers and good performers, not best and poor performers. What if you could create models of optimal performance based on the insights of your stars?  There are tools that help you to capture those insights, enabling you to:

  • Assign employees jobs where they can perform at the top of their game with the right skills to meet and exceed goals.
  • Provide clear expectations so everyone knows exactly what is expected of them, and provide timely and accurate feedback.
  • Create a work environment and culture conducive to outstanding performance.
  • Ensure that everyone, from bottom to top, feels they are integral members of a successful team

We all have experienced the thrill when a new hire joins an organization, both employer and employee have nothing but optimism for a successful future. Can you imagine how your organization would thrive if everyone was as successful as they intended to be on the day they were hired?  Unfortunately, often within six months, organizational reality sets in and the new hire often mutters bitterly, “How did I get myself into this mess?” What can leaders do to avoid this disillusionment and sustain the initial peak engagement?

In our book, "Exemplary Performance – Driving Business Results by Benchmarking Your Star Performers," my co-author Alfred Folsom and I look at the variance between your good, solid performers and your stars. We find that you need to align six distinct work systems to enable exemplary performance:

1. Expectations and Feedback
2. Rewards, Recognition and Consequences
3. Motivation and Preferences
4. Skills and Knowledge
5. Capacity and Job Fit
6. Environments, Systems and Resources

If these support systems are not mutually reinforcing, the new hire scenario will degrade with time and that will be played out again and again. As a leader, your job is to be an architect who integrates and aligns work systems in a way that enables all of your team to more closely replicate your stars.  Another way of saying this is, the primary accomplishment for high-performing leaders is creating a powerful team of high-performing direct reports.

Paul Elliott, Ph.D. delivered a keynote as part of SAP Education's 2013 Virtual Symposium.

Join our 2013 SAP Education Virtual Symposium: “The Learning Revolution”

Please join our 2013 virtual symposium on the “Learning Revolution” – a year-long conversation about the future of Learning with our valued customers, the SAP Education team, and business and education thought leaders.

Within this engaging virtual environment you'll learn from keynote theater presentations and informative presentations and interviews, including:

  • “Navigating the 2020 Workplace,” a keynote by Jeanne Meister
  • “Exemplary Performance - Driving Business Results by Benchmarking Your Star Performers,” a keynote by Dr. Paul Elliott
  • “Diagnose End User Adoption Challenges,” an SAP User Experience Management by Knoa webinar
  • “Build Training Content for the Next Gen Workforce,” a presentation of SAP Workforce Performance Builder and SAP Knowledge Acceleration

You can also browse and download resources from the resource center, and collaborate with peers in other organizations. To register for the symposium and begin participating, go to http://goo.gl/X4EitG.

Don't Miss "Engaging Employees for Successful Business Outcomes," Oct. 1

Effectively engaging employees can dramatically improve morale and increase productivity. But how can you engage them in a cost-effective, timely manner that aligns to your organization but doesn’t add burden?

Join experts from SAP Education and ANCILE Solutions to learn about the latest trends in employee engagement and how you can devise a successful strategy to keep your workforce always informed, aligned, engaged, and productive.

You’ll also learn about a new cloud-based, mobile corporate communication solution, ANCILE uAlign, which can help you to rapidly communicate key information and confirm receipt and comprehension. You’ll see how SAP Education uses this solution, and how it can help you:

  • Streamline communications
  • Engage employees in campaigns
  • Analyze workforce compliance with objective data

Tuesday, October 1, 2013, 2 p.m. Eastern
Registration: http://goo.gl/1WfWsk

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