Now you can create and deploy user documentation, context-sensitive help, test scripts, and an e-learning curriculum with unprecedented speed and ease. For more than a decade, SAP Education has provided our customers with software expressly designed to help build and grow user competence. We are now happy to introduce the next advance in this field: SAP Workforce Performance Builder.
INTRODUCING SAP WORKFORCE PERFORMANCE BUILDER
SAP Workforce Performance Builder meets a simple objective: to help our customers generate value from their SAP solution. Its advanced features help keep support and training costs down and regulatory compliance high. Its modest system requirements and fast deployment options help keep IT costs low and reduce ramp-up time significantly. The result is a workforce empowered to get the most from your SAP solution.
SAP Workforce Performance Builder is a truly scalable product: its core functionality and optional extensions work together to integrate and manage the work of subject-matter experts, content developers, project leaders, and change and learning managers. It is an ideal solution for organizations of all sizes, available in both enterprise and desktop editions, as meets your organization’s needs.
SAP WORKFORCE PERFORMANCE BUILDER: ENTERPRISE EDITION
There are two major elements of SAP Workforce Performance Builder: the producer and manager options, which can be ordered separately. Tightly integrated, scalable, and expandable, they help manage the entire content lifecycle.
The Desktop Component: Producer Option
The producer option gives your organization the power to create, edit, and present your content and simulations exactly as you wish. Creating content with the producer option is as easy as running through a transaction. This option automatically transcribes each step in a highly accurate recording, adds screen shots and explanatory text, and creates a professionally formatted source document that you can edit to meet your precise needs.
The degree of control you can exercise over your content exceeds that of stand-alone tools. Its state-of-the-art features include items such as text to speech, audio recording and editing, and extensive media embedding. Yet its WYSIWYG interface makes that control easy to implement and modify. It offers a wide variety of standard outputs, including a highly configurable audit and compliance document, and also enables you to create customized formats.
SAP Workforce Performance Builder, producer option, lets your organization create remarkably complete and accurate recordings. Its object recognition capacity – the degree to which it can recognize screen items and include them in a recording – is optimized for SAP software and excellent for other applications as well. The result is less time spent editing and reformatting, more accurate simulations and documentation, and more reliable performance support.
Additionally “true rerecording” makes it especially attractive to large multinational or multicultural organizations, automatically recreating a recording made in one language in another without author intervention, complete with screens in the second language. True rerecording is also useful for documenting even small changes in user interfaces: all that’s needed is to rerecord and republish your documents. Competing products that offer only “guided rerecording” require considerably more time and effort and are not much different than starting over from scratch. SAP Workforce Performance Builder can rerecord automatically in 37 languages – clearly rising above competitive products.
The producer option, also includes “context configurator”, which easily transforms the content into context-sensitive user help. Once an SAP context has been set and deployed for the content, end users can access it from their SAP help menus. They get the precise support they need, exactly when they need it.
The Enterprise Component: Manager Option
SAP Workforce Performance Builder, manager option, is a server-based content lifecycle collaboration and management system designed for ease of use. It offers a sophisticated workflow and project management system for everyone involved in content creation, editing, and approval. With just a few clicks, you can manage and monitor every facet of your development project:
- Create and manage users, roles, permissions, and organizational units
- Establish best-practice development workflows and priorities
- Set milestones and project status
- Broadcast messages to your team – all in a logical, well-ordered, and intuitive Web interface
The manager option also offers sophisticated version management, keeping an accurate record of who touched which content, when and what changes were made.
The manager option actually goes beyond workflow and project management to serve as a host for e-learning courses. Users can log in to a Web site, see the classes available to them, and take their classes all from the same site. Afterward, learning managers can choose the “learning reporter” option, and generate detailed reports on the learners’ success, right down to user performance in individual steps of a lesson or simulation. When used alongside SAP User Experience Management application by Knoa (sold separately), companies will have a complete look at user skills – both during training and in actual performance. As a result, training departments have hard data to help them fine-tune their lessons and build user competence.
Subject-Matter Experts:Recording with Instant Producer
Finding time for your subject-matter experts to sit down with your content creators and document user transactions isn’t always easy. But unless they do, your project can be seriously delayed.
The instant producer option is included with every user license. Your subject-matter experts can contribute their expertise to content creation whenever it’s convenient. The instant producer option enables subject-matter experts and other end users to create highly accurate documentation and simulations without having to learn to use the producer option. It’s prompt driven and completely intuitive and creates professionally formatted output that you can use immediately or pass to your professional developers for further editing. Content creators can even include notes to the developers and learners when they make their recordings.
SAP Workforce Performance Builder: Desktop Edition
For those customers with more localized content creation teams, SAP Education offers the SAP Workforce Performance Builder desktop edition. The desktop edition includes one or more copies of the producer option as fits your needs, plus a license for the instant producer option for each named user.
Boosting User Performance:The Navigator Option
Companies engaged in an implementation or upgrade – or highly regulated organizations – will want the navigator option, which provides additional context sensitive detail at the end-user level. Whether customer configured or set up through a consulting engagement, the navigator option safely guides your users step-by-step through new, complex, changed, or rarely used processes and allows even new users to quickly learn how to properly carry out the necessary processes. The navigator option pushes the information directly to the user; there is no need to invoke help menus.
THE CLEAR CHOICE
SAP Workforce Performance Builder is the clear choice for any organization wishing to build, sustain, and grow value from its SAP solution – toward becoming a best-run business.